Returns & Refunds Policy
Thank you for shopping at Gokula Incense. We value your satisfaction and want to ensure you have a pleasant shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Returns
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You have 30 days from the date of receipt to return an item.
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To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
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Certain items, such as custom or personalized products, may not be eligible for returns unless they arrive damaged or defective.
How to Return an Item
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Contact us at shop@gokula-incense.co.uk with your order number and reason for return.
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We will provide you with return instructions, including the return address.
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Package the item securely and send it back using a trackable shipping service. We are not responsible for lost or damaged returns.
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Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Refunds
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Once your return is received and inspected, we will notify you regarding your refund.
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If approved, the refund will be processed to your original payment method within 5-10 business days.
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Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective item received).
Exchanges
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We only replace items if they are defective or damaged. If you need an exchange, please contact us at [Your Contact Email].
Non-Returnable Items
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Opened incense products due to hygiene reasons.
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Custom-made or personalized items.
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Sale or clearance items (unless defective).
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Please note there is no returns on Prabhupada's Letters. These are print on demand books so cannot be refunded so sorry.
Late or Missing Refunds
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If you haven’t received a refund yet, check your bank account or contact your payment provider, as processing times may vary.
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If you still have not received your refund after 10 business days, contact us at shop@gokula-incense.co.uk
For any further questions regarding returns or refunds, please reach out to us at shop@gokula-incense.co.uk. We are happy to assist you!